Returns and guarantee

The 60-night trial

Use the Lunaro Halo for up to sixty nights. If bedtime is no easier, email hello@lunarohome.co.uk with your order number and we will refund you in full.

• We pay the return postage within the UK and send you a label.
• The packaging does not need to be perfect. A box that keeps it safe is enough.
• We do not ask you to justify the decision.
• Refunds are issued to the original payment method within 5 working days of the parcel arriving back.

Your legal right to cancel

Separately from our trial, under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason, and return the goods within 14 days of telling us. Our 60-night trial is more generous, but it never replaces your statutory rights.

The 2-year guarantee

If your Halo stops working within two years of delivery through no fault of your own, we replace it. Email us with your order number and a short description, and a photo or video if the fault is visible.

The guarantee does not cover drops, water damage, or a unit that has been taken apart. It is in addition to your rights under the Consumer Rights Act 2015.

Damaged or wrong items

If your parcel arrives damaged or the wrong thing is inside, email us within 30 days with a photo. We send the correct item straight away and you keep or recycle the wrong one, whichever is less hassle for you.

How to start a return

1. Email hello@lunarohome.co.uk with your order number.
2. We reply within one working day with a prepaid label.
3. Drop the parcel off, and the refund follows within 5 working days of it reaching us.

Please note: the trading entity, registered address and returns address for this shop must be completed by the shop owner before launch.