Track your order

Your tracking link

The moment your parcel leaves us we email you a tracking link. It comes from the same address as your order confirmation, so if you cannot find it, search your inbox for Lunaro and check the spam and promotions folders.

If tracking has not updated

Couriers usually scan a parcel for the first time in the evening of the day it is collected. If nothing has changed after two working days, email hello@lunarohome.co.uk with your order number and we will chase it for you. You should not have to sit in a courier's phone queue for something you bought from us.

If it says delivered but it is not there

1. Check any safe place, porch, bin store or shed.
2. Ask a neighbour. Couriers often leave parcels next door without a card.
3. Give it 24 hours, since parcels are occasionally scanned early.
4. Still nothing? Email us. If it is genuinely lost we send a replacement, we do not send you to the courier.